Be Responsible

We believe that we have a responsibility to you, our customers, to ensure that you enjoy your experience on our mobile casino.

Under Age Play

It is illegal for anyone under 18 to open an account or to play in a casino including a mobile one. We have taken steps to ensure that our software cannot be used by young people to gamble. If your mobile phone is made available to anyone under 18, please ensure that your account and login information is kept securely away from those individuals.

We are committed to responsible gaming. We seek to exceed the guidelines provided by responsible gambling organisations. While most players enjoy casinos, we are aware that a small percentage may try and gamble when under the legal age limit or for whom gambling may assume too large a role in their life.

In order to assist players in gambling responsibly we have been working with GamCare to develop responsible policies and practices and have implemented the following features on our web/wap sites and, where appropriate, in our games:

Customer led deposit limit

Self-exclusion tools

Reality checks

Links to Gamcare

Self Help and awareness information

Information and tools to prevent underage access

Customer led deposit limits
When you register in our games you have the opportunity to limit your deposits in the My Account section.

In addition to the ability to bar yourself from playing with a cool-off period from within the game, we have also implemented a self-exclusion policy that allows you to permanently exclude yourself from gambling in our casino games on your mobile phone. Please contact Customer Support to enable this restriction.

Reality Checks
We have implemented automatic reality checks in our software in accordance with Gamcare advice.

Keeping control
Whilst the majority of people do gamble within their means, for some it can spiral out of control. In order to help you keep control we would like you to remember the following:

  • Gambling should be entertaining and not seen as a genuine way of making money.
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount of money you spend gambling
  • If you need help, use the limits and tools we have provided as described on this page or contact Gamcare.

If you need to have a break from gambling then you can use our exclusion options within the player protection section.

GamCare is the National Association addressing the social impact of gambling. Shouting Duck Casino and our technology provider works with GamCare to help develop policies and practices that address problem gambling in accordance with their Social Responsibility Code of Conduct.

If you are concerned that gambling may have taken over your or someone else’s life then the following questions may help you find out.

Do you have a problem?

Ask yourself the following:
1. Did you ever lose time from work or education due to gambling?
2. Has gambling ever made your home life unhappy?
3. Did gambling affect your reputation?
4. Have you ever felt remorse after gambling?
5. Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
6. Did gambling cause a decrease in your ambition or efficiency?
7. After losing did you feel you must return as soon as possible and win back your losses?
8. After a win did you have a strong urge to return and win more?
9. Did you often gamble until your last dollar was gone?
10. Did you ever borrow to finance your gambling?
11. Have you ever sold anything to finance gambling?
12. Were you reluctant to use "gambling money" for normal expenditures?
13. Did gambling make you careless of the welfare of yourself or your family?
14. Did you ever gamble longer than you had planned?
15. Have you ever gambled to escape worry or trouble?
16. Have you ever committed or considered committing, an illegal act to finance gambling?
17. Did gambling cause you to have difficulty in sleeping?
18. Do arguments, disappointments or frustrations create within you an urge to gamble?
19. Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
20. Have you ever considered self-destruction or suicide as a result of your gambling?

Most compulsive gamblers will answer yes to at least seven of these questions. If you would like to seek professional advice, please contact GamCare UK - 0845 6000 133.